Lowe's Home Improvement

I had a great experience today at Lowes.Their system showed all of the components I needed to build a set of stairs for my deck.. After a lot of effort to locate the missing parts they offered me a price adjustment on other items to save me another trip. Both Brandon and Jeremy turned lemons into lemonade. I never asked for a price adjustment. Brandon offered it to help me out. Thank you so much!!!

I had a bad experience in this Lowes years ago but today I went back for something I needed and I went to Brandon who was really busy. Even though he was busy, he dropped everything he had and went to help me. Minutes later Brock arrived and started helping me too. They were very polite, helpful and professional. They deserve 5 plus stars. Employees like them is what Lowes really need.

Disappointingly, this particular Lowe's was very unimpressive. There is nobody anywhere to assist with customers questions and when you do find someone, they are unknowledgeable about the department you need assistance in. We were told to wait for a store associate to come back and cut a piece of Polyvinyl Chloride plumbing and nobody ever even showed up. Further, i unfortunately now believe that The Home Depot has more of a wide-variety of inventory and stock. I've always loved Lowe's but c'mon, this store needs a face lift.

Eh, 5 stars, why not. Never entered the store. Did the order online and have it brought out to us. The girl working the orders was polite, and she was quick. There were a few people she had helped before she got to us and I don't feel like we had to really wait. I'd definitely do the ordering online and have it brought to the car service again. Fast, convenient, & simple to do.

Update 10/23/23: More problems originating with Lowes. The Kitchenaid range we had delivered in August was only just recently connected to the new gas line so I’ve only tried to bake in it twice. The pilot light keeps going out causing it to reignite and fill the house with gas. The gas company Red-tagged it. Waiting now to see if it can be repaired. We also ordered a walk-in shower which arrived damaged and had to be repaired. And after waiting 11 weeks for countertops, their subcontractor called the morning of delivery to say the largest piece (where the sink goes) broke! UPDATE 9/19/23: Called the number Lowe's gave me in the comments, held for over 15 mins without an answer and left a call back #. They did call me back from corporate only to tell me that they are unable to override a return policy. Really? Unable to make any exceptions? Range hoods are considered a "major appliance" and you get 48 hours to return it unless you pay with a Lowe's card (which we did) then you have 30 days. With supply chain problems it's difficult to know when to order your appliances. Buyer beware. Spent over $20,000 at Lowe’s the past 2 Months renovating our home and they won’t let us return a range vent after we decided we want a microwave over the range instead. We never opened the box. They won’t even give a store credit. 😞